The Westin Cozumel, Cozumel ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Carretera Costera Norte Km 4.8, Cozumel, Mexico, 77622

Experience The Westin Cozumel, a 5-star rejuvenating hotel featuring three unique restaurants and a private beach with resort-style amenities. The property includes a semi-Olympic pool, a fitness center, and a full-service spa.

Rooms & Amenities

The Westin Cozumel offers 152 welcoming rooms with amenities such as flat-screen TVs, private bathrooms, and air conditioning. Some rooms feature outdoor whirlpools, private plunge pools, or stunning ocean views.

Dining Options

On-site dining includes three restaurants, with Cuzamil offering an Inca Maya menu and sunset views. Guests can unwind at the lobby bar or the elevated Sky Lounge, the highest bar on the island.

Leisure & Activities

Leisure options at The Westin Cozumel include a semi-Olympic pool and Zazil Spa, featuring ocean views and various treatments. The property’s private dock allows direct access to aquatic excursions like snorkeling and scuba diving.

Services & Local Area

The Westin Cozumel provides 24-hour front desk service and complimentary WiFi throughout the property. Nearby, guests can find the Cozumel Country Club and various cultural landmarks such as El Cedral and Chankanaab Adventure Beach Park.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe 1 King 1 Bedroom Smaller Suite Ocean view

Max:

3 persons

58 m²

Bed options:

1 King-size bed

Sea view

Shower

Fireplace

room details

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Cabana 2 1 Bedroom Studio Suite 1 King Oceanfront

Max:

2 persons

61 m²

Bed options:

1 King-size bed

Sea view

Shower

Private pool

room details

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1 Bedroom Junior Suite 1 King Ocean view

Max:

3 persons

82 m²

Bed options:

1 King-size bed

Sea view

Shower

Fireplace

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Cozumel 4.8 km

Airports

Cozumel (CZM) 6.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fabulous Breakfast!

“The buffet breakfast was excellent with a selection of amazing fruits that set a perfect tone for the day.” view full review

Stunning Views!

“My room was incredibly spacious and boasted a amazing sea view from the balcony, making it a perfect retreat.” view full review

Great Snorkeling!

“The snorkeling experience was fantastic, and I loved that free gear was provided for an hour! It made for a nice adventure.” view full review

Comfy and Spacious!

“The room was generously sized and the bed was super comfy, ensuring I had a restful night after every exciting day.” view full review

General

No smoking on site
Wi-Fi
Free parking
Off-site car park
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Allergy-free rooms
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Fishing

Guest Parking

Dryer

Services

Paid shuttle service
Pet amenities available
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's menu
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Rooftop pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Pedicure
Manicure
Facial
Beauty treatment
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view

Room features

Air conditioning
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Costera Norte Km 4.8, Cozumel, Mexico, 77622

Map view

Carretera Costera Norte Km 4.8, Cozumel, Mexico, 77622

City landmarks

Kukulcan Mall

La Ruta de las Indias

1.4 km

Carr. Costera Sur Km 9. 5 Zona Hotelera Sur

Chankanaab Adventure Beach Park

4.8 km

Church

Capilla de la Santa Cruz de Cuzamil

3.5 km

Island

Museum of Cozumel

4.4 km

Parque Benito Juarez & Av. Rafael Melgar

Plaza Central

4.2 km

Synagogue

Chabad of Cozumel

4.1 km

Calle 30 27 y 29 Reject

Iglesia Olas de Gracia

4.0 km

Av. General Rafael E Melgar 101

Coral Reefs Monument

4.5 km

Park

Benito Juarez Park

4.7 km

Costera Sur Highway

El Cedral

4.8 km

Avenida 15 north 449 Colonia Centro

Gallery Azul

4.3 km

Church

Eben-Ezer Presbyterian Church

4.3 km

Church

San Miguel Church

4.7 km

Southeastern point 2.5 miles off Costera Sur

El Caracol

4.8 km

Nature reserve

Faro Celerain Ecological Reserve

4.8 km

25 Avenida Entre Rosado Salas y 3 Sur

Galo Art Studio

4.9 km

Costera Sur Highway

Parque Nacional Arrecifes de Cozumel

4.8 km

Costera Sur

Laguna Colombia

4.8 km

Unnamed Road

Centro de Cozumel

4.7 km

Avenida Benito Juarez 15

Pax

4.7 km

Av. Rafael E. Melgar

Golden Eagles

4.8 km

Carretera Costera Norte

Castillo Real

4.8 km

Av. Rafael E. Melgar

Statue General Rafael Melgar

4.8 km

North of Costera Sur Highway Km 9

Cenote Aerolito de Paraiso

4.8 km

Calle Dr Adolfo Rosado Salas 109

Tequila Factory Outlet

4.9 km

5ta Ave Sur - #250

Mayan Mind Maze

5.0 km

Calle Dr Adolfo Rosado Salas

Dr. Adolfo Rosado Salas Monument

5.0 km

Km 11 Carreter Transversal

Mayaluum

5.8 km

San Miguel

The Plaza

6.3 km

Nearby

San Juan Beach

San Juan Reef

570 m

Restaurants

Restaurante Gaviotas

20 m

Carretera Costera Norte Km 4.8 Westin Hotel

Buccanos at Night

500 m

Playa San Juan Costera Norte km 4.5

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

7.4/10

Very good

Rooms

8.3

Location

7.5

Service

7.0

Dining

5.5

Alfred

United Kingdom, February 2024

6.0/10

I had a pleasant stay overall at this hotel. The room was comfortable and the staff were friendly. However, there were some issues with the service and dining options left something to be desired. The location was convenient and the view was lovely.

Rooms

7.0

The room was good, but I had to make several requests for daily servicing and fresh towels. Additionally, access to rooms seemed limited to those booking through the Marriott website.

Service

5.0

The service was a bit hit or miss. While some staff members were friendly and spoke good English, others seemed disinterested and unfriendly. There were instances of overbearing behavior which was off-putting.

Location

8.0

The location was phenomenal, with a crystal-clear sea filled with fish right outside. However, the overall presentation seemed a bit outdated despite being a new hotel.

Dining

5.0

The dining experience was below expectations, especially in comparison to breakfast. Limited options and repetitive dishes served buffet-style were disappointing.

Facilities

6.0

The facilities were basic and functional, nothing extraordinary but sufficient for a comfortable stay.

James

United States, January 2024

8.4/10

My stay at the hotel was fantastic! The rooms were beautifully designed, clean, and very comfortable, and the staff was incredibly helpful and kind. The location was perfect, just a pane of glass separating us from the crystal clear sea full of fish. The dining experience could use some improvement compared to breakfast, but overall, it was a wonderful experience.

Rooms

9.0

The room with a canopy and hot tub on the terrace was amazing. It was large and comfortable.

Service

9.0

I met very friendly and helpful staff during my stay. They were amicable in dealing with any issues that arose.

Location

8.0

The location was phenomenal, with a beautiful view of the clear sea full of fish. However, it was unfortunate that the hotel had to shut down for half a day multiple times due to private functions.

Dining

7.0

The dining experience was quite good, but the French fries were served in an unappetizing sauce, which was a bit disappointing.

Facilities

9.0

The facilities were modern and convenient, perfect for a comfortable stay.

Lois

United States, November 2023

7.2/10

The hotel offers super nice rooms with a wonderful view and a design that blends organic and minimalism beautifully. The rooms are very spacious, luxuriously fitted, clean, and extremely comfortable. However, the service needs more training and is a bit unapologetic at times. The location is a bit tricky due to occasional closures for private functions and a small appearance although the hotel is new. The dining experience is a mix of good and less appetizing options, and the facilities are well-equipped for a comfortable stay.

Rooms

9.0

I absolutely loved the super spacious and luxuriously fitted room with an incredible ocean view.

Service

7.0

Although friendly, the service could benefit from more training to enhance the overall guest experience.

Location

6.0

The location had its drawbacks with occasional closures and a small appearance despite being a new hotel.

Dining

6.0

The dining experience offered a mix of good options but some were presented in an unappetizing manner.

Facilities

8.0

The hotel boasts well-appointed facilities that cater to various guest needs.

Jerry

United States, July 2023

7.0/10

The hotel offers impeccably clean rooms with modern amenities and comfortable beds, although there is a strange smell inside. The location is by the beach, providing a phenomenal view of the crystal clear sea. The service is wonderful, with helpful staff, but there were occasional instances of rudeness. The dining experience, however, is poor compared to breakfast. Overall, a mixed but decent stay.

Rooms

8.0

The rooms were impeccably clean and provided modern amenities with comfortable beds, but there was a strange smell inside and a lack of fresh towels.

Service

7.0

The service was wonderful overall, with very helpful staff, but there were occasional instances of rudeness that were unexpected for a 5-star hotel.

Location

8.0

The hotel is located by the beach, offering a phenomenal view of the crystal clear sea. However, there were issues with the smoke alarms and limited dining options.

Dining

5.0

The dining experience was poor in comparison to breakfast, with limited options available.

Facilities

The facilities are generally good, with opportunities for improvement.